Nova City Islamabad Sales Office - G-11 Markaz

Al Ghaffar Mall, 3rd Floor, G-11 Markaz, Islamabad. Office operational since March 2021. Sales team: 12 representatives. Average consultation time: 45 minutes per visitor. Booking process: 30 minutes with complete documentation. Payment methods: cash, cheque, bank transfer, credit card.

12 Sales Representatives
1,200+ Plots Booked
45 Minutes Consultation
Call Sales Team View Payment Plans
Nova City Islamabad Sales Office - G-11 Markaz

Sales Office Contact Details - Direct Access

Multiple communication channels for customer convenience

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Sales Office Location

Al Ghaffar Mall, 3rd Floor, G-11 Markaz, Islamabad. Landmark: Near G-11 Metrobus station. Parking: Basement parking available for visitors. Accessibility: Wheelchair accessible entrance and elevator. Security: 24/7 security with visitor registration at ground floor reception.

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Phone Contact

Primary: +92 335 555 2144 (24-hour helpline). Secondary: +92 311 111 1441 (WhatsApp). Response time: Average 2 minutes during office hours. After-hours: Automated system with next-day callback. International customers: +92 335 555 2144 (Viber/WhatsApp available).

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Email Communication

Sales inquiries: admin@novacity.com.pk. Customer support: support@novacity.com.pk. Response time: 4-6 hours during business days. Attachments: Up to 10MB file size accepted. Languages: English, Urdu support available. Auto-acknowledgment: Immediate confirmation of email receipt.

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Office Hours

Monday-Saturday: 9:00 AM - 6:00 PM. Friday break: 1:00 PM - 2:30 PM for prayers. Sunday: Closed. Public holidays: As per government notification. Extended hours: Available by appointment for overseas customers. Emergency contact: 24/7 through primary phone number.

Plot Booking Process - Step by Step

Documentation requirements and booking timeline

1️⃣

Initial Consultation

Duration: 15-20 minutes. Discussion: Plot sizes, payment plans, location preferences. Documentation: Customer provides basic information. Plot selection: Available plots shown on master map. Price confirmation: Current rates and discount eligibility.

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Documentation Review

Required documents: CNIC (original and copy), Passport (for overseas), Utility bill, Income proof. Processing time: 10 minutes for verification. Forms: Booking application and buyer's declaration. Payment method selection: Cash, cheque, or bank transfer.

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Payment Processing

Down payment: 25% of total plot value. Payment methods: Cash (up to PKR 500,000), crossed cheque, bank transfer, credit card (2.5% surcharge). Receipt: Computer-generated receipt with unique transaction ID. Confirmation: Payment acknowledgment within 30 minutes.

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Booking Confirmation

Allocation letter: Issued within 2 hours. Plot number: Permanently assigned. Payment schedule: Provided with due dates. Transfer process: Explained with timeline. Next steps: Instructions for installment payments and development updates.

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Required Documents List

Pakistani residents: CNIC (original + 2 copies), Recent passport-size photographs (4), Utility bill (copy), Income proof (salary slip/business letter). Overseas Pakistanis: Passport (original + copy), NICOP (copy), Overseas employment certificate, Recent photographs (4).

Payment Methods - Multiple Options

Flexible payment processing for customer convenience

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Cash Payment

Limit: Maximum PKR 500,000 per transaction. Processing: Immediate receipt generation. Security: Cash counting machine verification. Witness: Two company representatives present. Documentation: Dual-signature on cash receipt. Storage: Secure cash room with CCTV monitoring.

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Cheque Payment

Types: Crossed cheque, pay order, demand draft. Banks: All scheduled banks accepted. Processing: Same-day deposit. Clearance: 2-3 working days. Bounce penalty: PKR 5,000 plus late payment charges. Post-dated cheques: Accepted for installment payments.

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Bank Transfer

Bank details: Account name: Nova Group (Pvt) Ltd. Bank: Habib Bank Limited, G-11 Branch. Account number: 0123-45678901-23. IBAN: PK84HBLL0123004567890123. Processing: Same-day confirmation for inter-bank transfers. International: SWIFT code HBPKPKKA.

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Credit/Debit Card

Cards accepted: Visa, Mastercard, UnionPay. Processing: Real-time through POS machine. Surcharge: 2.5% on total amount. Limit: PKR 2 million per transaction. Installments: 0% markup plans available for 3-12 months. International cards: Accepted with passport verification.

Customer Support Services - Post-Booking

Ongoing assistance for booked customers

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Dedicated Support Line

Support number: +92 311 111 1441. Available: 24/7 for booked customers. Languages: Urdu, English, Punjabi support. Average response: 30 seconds during peak hours. Escalation: Direct connection to management for urgent issues. Call-back service: Available for missed calls.

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WhatsApp Communication

Business WhatsApp: +92 335 555 2144. Response time: Within 2 hours during business hours. Services: Document sharing, payment confirmations, development updates. Group chats: Created for multiple plot owners. Media sharing: Site photos, progress videos, maps.

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Email Support System

Support email: support@novacity.com.pk. Auto-acknowledgment: Immediate confirmation. Response time: 4-6 business hours. Attachments: Up to 25MB accepted. Tracking: Unique ticket number for each inquiry. Languages: Urdu and English support available.

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Development Updates

Frequency: Weekly progress reports via SMS/WhatsApp. Content: Construction photos, milestone achievements, next phase planning. Transparency: Real-time updates on any delays or changes. Access: Online portal for customers to track progress. Notifications: Important updates sent immediately.

Ready to Book Your Plot?

Contact our sales team for immediate assistance

Call +92 335 555 2144 View Payment Plans Visit Location

Office hours: Mon-Sat 9AM-6PM • 12 sales representatives available