iOS-Specific Problem Categories
| Error | Cause | Solution | Time |
|---|---|---|---|
| "Untrusted Enterprise Developer" | Certificate not trusted in iOS | Settings → General → VPN & Device Management → Trust certificate | 1-2 min |
| App won't download | Insufficient storage / unstable WiFi | Free up 250+ MB storage, ensure strong WiFi | 5-10 min |
| Certificate expired (grey icon) | Apple revoked certificate | Delete app, re-download from apkcom.com, trust again | 5-10 min |
| App crashes on launch | Corrupted installation / iOS bug | Restart iPhone, delete and reinstall | 10-15 min |
| Login fails | Credentials incorrect / cache issue | Verify login on 1xbet website, clear Safari cache | 5-10 min |
| "Unable to Install App" | Restrictions enabled | Settings → Screen Time → Content & Privacy → Installing Apps → Allow | 2-3 min |
Certificate & Trust Problems
Problem: "Untrusted Enterprise Developer"
Cause: iOS blocks all enterprise-signed apps by default until you manually trust the certificate.
Solution (iPhone/iPad):
- Open Settings app
- Go to General
- Scroll to VPN & Device Management (or Profiles & Device Management on older iOS)
- Under "Enterprise App", tap the 1xbet certificate
- Tap "Trust [Certificate Name]"
- Confirm by tapping "Trust" again
- Return to home screen and open 1xbet app
Time required: 1-2 minutes
Problem: Certificate Expired (Grey Icon)
Cause: Apple revokes enterprise certificates periodically (every 1-3 months). This is normal and not specific to 1xbet.
Solution:
- Delete the old 1xbet app (long-press icon → Remove App)
- Open Safari and go to apkcom.com
- Download the latest 1xbet iOS version
- Install and trust the new certificate (steps above)
Time required: 5-10 minutes
Note: Your login credentials and account remain unchanged. Just re-login after reinstalling.
Installation & Download Errors
Problem: App Won't Download
Possible causes:
- Insufficient storage space
- Unstable WiFi connection
- Download interrupted
- Apple server issues
Solutions:
- Check storage: Settings → General → iPhone Storage. You need at least 250 MB free.
- Delete unused apps to free space
- Ensure strong WiFi: Download may fail on weak/unstable connection
- Retry download: Delete partial download, restart Safari, try again
- Restart iPhone: Sometimes fixes download issues
Problem: "Unable to Install App"
Cause: iOS restrictions prevent app installation.
Solution:
- Open Settings
- Go to Screen Time
- Tap Content & Privacy Restrictions
- Tap iTunes & App Store Purchases
- Tap Installing Apps
- Select "Allow"
Time required: 2-3 minutes
App Crashes & Performance Issues
Problem: App Crashes on Launch
Possible causes:
- Corrupted installation
- iOS compatibility issue
- Low memory
- iOS bug
Solutions (try in order):
- Force-close and reopen: Double-press home button (or swipe up), swipe 1xbet app up to close, reopen
- Restart iPhone: Hold power button, slide to power off, turn back on
- Reinstall app: Delete app, download fresh copy from apkcom.com
- Update iOS: Settings → General → Software Update (1xbet works best on iOS 12+)
- Clear RAM: Press and hold power button until "slide to power off" appears, then press and hold home button for 5 seconds
Problem: App Slow/Laggy
Solutions:
- Close background apps (free up RAM)
- Restart iPhone
- Check internet connection (slow WiFi/cellular affects performance)
- Update to latest 1xbet version
Login & Account Problems
Problem: Can't Log In
Possible causes:
- Wrong username/password
- Account suspended
- Cache/cookies issue
- Server maintenance
Solutions:
- Verify credentials: Try logging in on the 1xbet website (Safari) with the same username/password. If it works there, app issue. If it fails, credentials issue.
- Clear Safari cache: Settings → Safari → Clear History and Website Data
- Reset password: On 1xbet website, use "Forgot Password" link
- Check account status: Contact 1xbet support to verify account is active
- Reinstall app: Sometimes fixes login bugs
Problem: "Session Expired" Constantly
Cause: App not saving login session.
Solution:
- Enable "Remember Me" when logging in
- Ensure Settings → Safari → Prevent Cross-Site Tracking is OFF
- Reinstall app
Network & Connection Problems
Problem: App Won't Connect
Possible causes:
- Internet connection issue
- 1xbet servers down
- Regional restrictions
Solutions:
- Check internet: Open Safari, visit any website to verify connection
- Switch networks: Try WiFi → cellular (or vice versa)
- Restart router: Unplug for 30 seconds, plug back in
- Check 1xbet status: Try accessing 1xbet website in Safari
- Use VPN: If 1xbet is blocked in your region, use a VPN (see VPN guide)
Problem: Slow Loading
Solutions:
- Switch to faster internet connection
- Enable Data Saver in app settings
- Lower image quality in app settings
- Disable live streaming if not watching
Ultimate Fallback: Use Mobile Website
If nothing works, you can use the full-featured 1xbet mobile website in Safari:
Advantages of mobile website:
- No installation required (no certificate issues)
- No app updates needed
- Full functionality (betting, deposits, withdrawals, live streaming)
- Works on any iOS version
- No storage space needed
How to use:
- Open Safari on iPhone/iPad
- Go to 1xbet mobile website
- Login with your credentials
- (Optional) Add to home screen for quick access: Tap Share icon → "Add to Home Screen"